Frequently asked questions – Openichnos

Frequently asked questions

Listed questions and answers, all supposed to be commonly asked in some context, and pertaining to a particular topic.


General questions

How it works?
Openichnos ® tracking device is regularly retrieving your boats position via the GPS, GALILEO and GLONASS satellite network and “translates” these signals into a comprehensive route which you can see in the map on your dashboard.

On top of the boat’s location you can also view its course and speed information for specific time intervals, while complete routes history is stored forever.
Do I need to install a SIM card?
No! Everything is pre-installed by us, you just put the device on board and use the service! You don’t have to send SMS to the device in order to obtain its location either; you can view everything, anytime & anywhere with one click in your dashboard.
Can Openichnos protect me from potential thieves?
The device will notify you for any power cut. In such an instance it will remain active for some time using its internal battery so you can track and find your boat.

Also you can set specific areas so you will get alerted immediately if your boat moves out of them (ie. the marina, your parking lot etc).
How energy autonomy is succeeded?
The device is designed and manufactured with focus on very low power consumption and is equipped with a non-toxic battery and a very small solar panel.

This makes Openichnos able to work for 60 days without sunlight and reach full charge in just 3 days of sunshine!
How many Openichnos device versions are there?
There are 4 versions of the device. You can choose any combination of:

1. Coverage:
a. GSM
b. Satellite 100%

2. Energy:
a. Energy Autonomous (with solar panel)
b. Connected to the Batteries (monitors batteries and instruments)
What’s the size of Openichnos device?
The device’s dimensions: 20cm x 18cm x 5cm (Width x Depth x Height)
Does the installment of the device affect my asset?
No, the device is a plug & play solution without the need to make any kind of drilling or other alteration on the asset.

Openichnos device comes with a variety of mounting options, enabling mounting wherever you want.
What’s the difference between the Openichnos GSM and Satellite devices?
GSM network coverage is quite limited in the sea, resulting in loss of signal to many areas your assets might sail.

Openichnos satellite device uses a hybrid way of communication using both GSM and satellite network for transmitting its tracking data, having 100% global coverage, from pole to pole.
Where can I view & monitor my assets?
We provide you with a personal account accessing your monitor dashboard from your computer, mobile and tablet.

The dashboard provides map visualization of your assets' route, complete tracking history, alerting notifications etc.
Can I have extra users able to view the Dashboard?
Yes, you can give access to how many users you like, free of charge!


Pricing

Why do I need a monthly service plan?
Your Openichnos ® device is a connected device which requires a separately billed service plan to communicate the asset's GPS data over both the cellular and satellite network. The Service Plan fee includes both the cellular and satellite data fee and access to the Openichnos ® mapping dashboard website. Please ask us for a quote for further details.
How are the service plan fees collected?
By a deposit that is required for each device to be activated. The deposit amount is equal to the number of months you wish to use the service.
Can I pay only for the months I actually use the service?
Yes, you can. This way you can save money during winter or for any other month(s) that you do not use the service.

Request support

Openichnos offers supports 24/7 all over the year.

Contact informations


  • Headquarters Heraklion
  • Location Rodokanaki 12, 71305, Heraklion, Greece
  • Phone +30 2810211111
  • Email info@openichnos.com
  • Sales email sales@openichnos.com